Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, company details, job title, business email, and login credentials.
• Usage Data: Information about how you access and use our services (e.g. login times, page views, training module completion, feature usage).
• Training Data: Session records, assessment scores, progress tracking, and completion status of training programmes.
• 3D Environment Data: Where applicable, data from interactive 3D training or demonstration environments, including interactions, navigation paths, and performance.
• Demo Usage Data: Analytics on how demo tours and sample training environments are accessed and used.
• Technical Information: Device type, operating system, browser type, IP address, cookies, and similar technologies.

2. How We Use Information

We use personal and usage data to:

• Provide and improve our services, including training, demo access, and platform functionality.
• Track user progress, provide certifications, and enable administrators to monitor completion.
• Communicate with you regarding service updates, new features, and support.
• Send marketing communications where you have provided consent.
• Analyse platform usage to improve performance, functionality, and user experience.
• Comply with legal obligations and enforce our terms of service.

3. Data Sharing

We do not sell your personal data. We may share information in the following limited ways:

• Hosting & Cloud Infrastructure Providers: To securely host our platform and store data.
• Analytics & Performance Services: To understand how our platform is used and improve functionality.
• Payment & Billing Partners: To process payments and manage invoicing.
• Training & Integration Tools: To deliver interactive training, 3D environments, and related features.
• Professional Service Providers: Such as legal, compliance, or IT security advisors.
• Legal Requirements: When required by law, regulation, or to protect rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest.
• Access controls and authentication.
• Regular security monitoring and updates.

However, no system can be guaranteed to be 100% secure.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Where processing is necessary to provide our services.
• Legitimate Interest: To improve our services, ensure security, and communicate relevant updates.
• Legal Obligation: To comply with applicable law and regulations.
• Consent: For optional uses such as marketing communications or non-essential cookies.

6. Cookies

We use cookies and similar technologies to improve your experience and operate our services:

• Essential Cookies: Required for core functionality such as authentication, security, and session management.
• Analytics Cookies: Used to understand how our services are accessed and used (for example, via Google Analytics), so we can improve performance and user experience.
• Functional Cookies: Enable us to remember user preferences such as language or display settings.
• Marketing Cookies: May be used to deliver relevant advertising, measure campaign effectiveness, and track engagement across platforms. These will only be used if and when advertising campaigns are active.

For non-essential cookies (analytics, functional, and marketing), we will request your consent before placing them. You can manage or disable cookies through your browser settings.

7. Data Retention

We retain personal data only as long as necessary to deliver our services and comply with obligations:

• Account Data: Stored for the duration of your account and deleted within 90 days of closure.
• Training Records: Retained indefinitely where customers require long-term training logs for compliance, unless deletion is requested.
• Demo & Analytics Data: Retained for 12 months to improve service performance and user experience.
• Legal/Financial Records: Retained for 6 years in line with tax and accounting requirements.

8. International Data Transfers

If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).

9. Your Rights

If you are located in the UK or EEA, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to certain processing activities.
• Request data portability.
• Withdraw consent (where applicable).

You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

10. Children and Minors

Our services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised "Last Updated" date. In cases of material changes, we may also notify you directly.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: